A Listing Of Relevant Microsoft Knowledge Base Articles Related To The Internet This list of very helpful articles from the Microsoft Knowledge Base deal with common and obscure Internet Explorer problems. Tip: Even though list is very long, you can still find what you are looking for. Just hit Ctrl-F on your keyboard when viewing this page to bring up your browser's Find dialog. Type in a keyword and your browser will find it if it's on this page. Last updated 6/1/2000 Internet Explorer Browsing How-To Guide http://support.microsoft.com/support/ie/ie5/topics/browse/iebrowseht.asp Internet Explorer Browsing Error Messages http://support.microsoft.com/support/ie/ie5/topics/browse/iebrowseerrmsg.asp How Can I Check my Internet Connection? http://support.microsoft.com/support/personaluser/content/Check_connect.asp Explanation of User Interface (UI) Skins (Q253739) http://support.microsoft.com/support/kb/articles/q253/7/39.asp How to Clear the History Entries in Internet Explorer (Q157729) http://support.microsoft.com/support/kb/articles/q157/7/29.asp Internet Explorer Does Not Check for Newer Versions of Web Pages (Q201535) http://support.microsoft.com/support/kb/articles/q201/5/35.asp Error Message: Cannot Play Back the Video Stream... (Q156286) http://support.microsoft.com/support/kb/articles/q156/2/86.asp Computer May Stop Responding When Scrolling Through Web Page (Q175148) http://support.microsoft.com/support/kb/articles/q175/1/48.asp Deleted Sites Reappear When You Next Start Internet Explorer (Q255176) http://support.microsoft.com/support/kb/articles/q255/1/76.asp Missing Text When Printing Web Pages to HP PhotoSmart P1000 (Q254772) http://support.microsoft.com/support/kb/articles/q254/7/72.asp Description of the Internet Explorer Repair Tool (Q194177) http://support.microsoft.com/support/kb/articles/q194/1/77.asp Cannot Select FrontPage as Default HTML Editor (Q253123) http://support.microsoft.com/support/kb/articles/q253/1/23.asp Error When Getting Messages from Hotmail Using Outlook Express (Q252520) http://support.microsoft.com/support/kb/articles/q252/5/20.asp IEAK Restrictions Are Not Applied Correctly in Windows NT (Q251338) http://support.microsoft.com/support/kb/articles/q251/3/38.asp Local Files May Be Accessed Using JavaScript Linked to Image Tag (Q251109) http://support.microsoft.com/support/kb/articles/q251/1/09.asp Money 99 Personal & Business Contact Manager Shows No Contacts (Q230284) http://support.microsoft.com/support/kb/articles/q230/2/84.asp "Generic: Trust Failure File: Xmldso.cab" When Installing Intern (Q207244) http://support.microsoft.com/support/kb/articles/q207/2/44.asp Communicator Personal Toolbar Not Imported During Upgrade (Q204570) http://support.microsoft.com/support/kb/articles/q204/5/70.asp How to Change Your Home Page in Internet Explorer (Q252464) http://support.microsoft.com/support/kb/articles/q252/4/64.asp HTML File Cannot Post Data to a Non-NTLM Authenticated Folder (Q251404) http://support.microsoft.com/support/kb/articles/q251/4/04.asp Err Msg: An ActiveX Control on this Page Is Not Safe (Q251365) http://support.microsoft.com/support/kb/articles/q251/3/65.asp Err Msg: This Package Requires Internet Explorer 5.0... (Q251043) http://support.microsoft.com/support/kb/articles/q251/0/43.asp GPF Customizing the Start Menu Using Taskbar Properties (Q249073) http://support.microsoft.com/support/kb/articles/q249/0/73.asp IEXPLORE Caused an Invalid Page Fault in SHELL32.DLL (Q249064) http://support.microsoft.com/support/kb/articles/q249/0/64.asp Multiple Internet Explorer Instances Do Not Redraw Correctly (Q246113) http://support.microsoft.com/support/kb/articles/q246/1/13.asp Problems Moving a Personal Cache to a Shared Cache (Q205521) http://support.microsoft.com/support/kb/articles/q205/5/21.asp Error Message Viewing Help Files When Ratings Are Enabled (Q203981) http://support.microsoft.com/support/kb/articles/q203/9/81.asp Unable to Connect to Internet When Connected to Network with RAS (Q250566) http://support.microsoft.com/support/kb/articles/q250/5/66.asp Document.LastModified Returns Invalid Date (Q250316) http://support.microsoft.com/support/kb/articles/q250/3/16.asp Error Messages Received Downloading Windows Media Audio Files (Q250035) http://support.microsoft.com/support/kb/articles/q250/0/35.asp Internet Explorer for Macintosh May Not Be Displayed as Expected (Q249969) http://support.microsoft.com/support/kb/articles/q249/9/69.asp Wininet: Dates and Times May Show Up Incorrect in FTP Listings (Q249811) http://support.microsoft.com/support/kb/articles/q240/1/21.asp Internet Explorer Help Does Not Work on Terminal Server Computer (Q249725) http://support.microsoft.com/support/kb/articles/q240/1/21.asp IE5 Stops Responding When Accessing a Gopher Search Page (Q246767) http://support.microsoft.com/support/kb/articles/q240/1/21.asp Complete List of Internet Explorer 5.01 Restrictions (Q245427) http://support.microsoft.com/support/kb/articles/q240/1/21.asp Internet Explorer Does Not Display Updated Files Over FTP URL (Q241727) http://support.microsoft.com/support/kb/articles/q240/1/21.asp Cannot Display More Than 248 Columns of Text Using PRE Tag (Q240121) http://support.microsoft.com/support/kb/articles/q240/1/21.asp Desktop Is Not Painted After Logging On (Q238744) http://support.microsoft.com/support/kb/articles/q238/7/44.asp Auto-Proxy Functions Supported by Internet Explorer (Q209266) http://support.microsoft.com/support/kb/articles/q209/2/66.asp Error Message: Cannot Play Back the Video Stream... (Q156286) http://support.microsoft.com/support/kb/articles/q156/2/86.asp Err Msg: MSIMN Caused an Invalid Page Fault in Module Wab32.dll (Q247706) http://support.microsoft.com/support/kb/articles/q247/7/06.asp How to Backup and Restore Internet Explorer 5 Security Zone Info (Q247388) http://support.microsoft.com/support/kb/articles/q247/3/88.asp Web Proxy Auto-Discovery "Spoofing" May Change Proxy Settings (Q247333) http://support.microsoft.com/support/kb/articles/q247/3/33.asp Internet Explorer 5 Task Scheduler Allows Privilege Elevation (Q246972) http://support.microsoft.com/support/kb/articles/q246/9/72.asp Internet Explorer Desktop Icon Disappears When You Make Changes (Q246832) http://support.microsoft.com/support/kb/articles/q246/8/32.asp Damaged OLE Component Stops Internet Explorer Setup (Q246180) http://support.microsoft.com/support/kb/articles/q246/1/80.asp Update for "Server-Side Page Reference Redirect" Vulnerability (Q246094) http://support.microsoft.com/support/kb/articles/q246/0/94.asp Incorrect Usage of FTP Server Name (Q244784) http://support.microsoft.com/support/kb/articles/q244/7/84.asp Error Message: 373 No Such Interface Supported (Q246589) http://support.microsoft.com/support/kb/articles/q246/5/89.asp "Always Show Internet Explorer Radio Bar" Option Missing (Q246551) http://support.microsoft.com/support/kb/articles/q246/5/51.asp Internet Explorer 5 and Internet Tools Entry Missing (Q246548) http://support.microsoft.com/support/kb/articles/q246/5/48.asp Outlook Express Start-up Informational Pane Is Blank (Q246396) http://support.microsoft.com/support/kb/articles/q246/3/96.asp Radio Toolbar Missing After You Uninstall Internet Explorer 5.01 (Q246395) http://support.microsoft.com/support/kb/articles/q246/3/95.asp "Windows Protection Error" After Installing Internet Explorer 5 (Q246381) http://support.microsoft.com/support/kb/articles/q246/3/81.asp Internet Explorer 5.01 Support.txt File (Q246369) http://support.microsoft.com/support/kb/articles/q246/3/69.asp Internet Explorer 5.01 Readme.txt File (Q246346) http://support.microsoft.com/support/kb/articles/q246/3/46.asp Internet Explorer 5.01 File List (3 of 3) (Q246221) http://support.microsoft.com/support/kb/articles/q246/2/21.asp Availability of Microsoft Internet Explorer 5.01 (Q246211) http://support.microsoft.com/support/kb/articles/q246/2/11.asp Internet Explorer 5.01 File List (2 of 3) (Q246205) http://support.microsoft.com/support/kb/articles/q246/2/05.asp How to Uninstall Internet Explorer 5.01 (Q246194) http://support.microsoft.com/support/kb/articles/q246/1/94.asp Internet Explorer 5.01 File List (1 of 3) (Q246073) http://support.microsoft.com/support/kb/articles/q246/0/73.asp Description of Internet Explorer 5.01 (Q244655) http://support.microsoft.com/support/kb/articles/q244/6/55.asp Starting Internet Explorer Opens an MS-DOS Command Prompt Window (Q244460) http://support.microsoft.com/support/kb/articles/q244/4/60.asp Update for "Javascript Redirect" in Internet Explorer 5 (Q244357) http://support.microsoft.com/support/kb/articles/q244/3/57.asp Update for "Javascript Redirect" in Internet Explorer 4.01 (Q244356) http://support.microsoft.com/support/kb/articles/q244/3/56.asp Internet Explorer Does Not Connect Using 128-Bit SGC Encryption (Q244302) http://support.microsoft.com/support/kb/articles/q244/3/02.asp File Menu and Tools Menu Missing in Internet Explorer (Q244158) http://support.microsoft.com/support/kb/articles/q244/1/58.asp Installing NetZero Causes Error Message in Hhctrl.ocx (Q244028) http://support.microsoft.com/support/kb/articles/q244/0/28.asp Text in Internet Explorer Buttons or Links Unreadable or Missing (Q243708) http://support.microsoft.com/support/kb/articles/q243/7/08.asp Insert Discussion in the Document Button Is Unavailable (Q235311) http://support.microsoft.com/support/kb/articles/q235/3/11.asp AOL 5 in Windows 95 Causes Problems for Other DUN Connections (Q244252) http://support.microsoft.com/support/kb/articles/q244/2/52.asp JavaScript Redirect Vulnerability in Internet Explorer (Q244233) http://support.microsoft.com/support/kb/articles/q244/2/33.asp How to Remove Task Scheduler from Internet Explorer 5 (Q243955) http://support.microsoft.com/support/kb/articles/q243/9/55.asp How to Manually Uninstall Internet Explorer 5 for Windows 95 (Q243678) http://support.microsoft.com/support/kb/articles/q243/6/78.asp Update Available for Outlook Express 5 IMAP Dates Issue (Q237824) http://support.microsoft.com/support/kb/articles/q237/8/24.asp Update Available for Outlook Express 4.01 IMAP Dates (Q237823) http://support.microsoft.com/support/kb/articles/q237/8/23.asp How to Determine Year 2000 Compliance for Internet Explorer 5 (Q237190) http://support.microsoft.com/support/kb/articles/q237/1/90.asp Err Msg: A Previous Program Installation Was Never Completed (Q234983) http://support.microsoft.com/support/kb/articles/q234/9/83.asp How to Connect to MSN Using a Macintosh (Q221462) http://support.microsoft.com/support/kb/articles/q221/4/62.asp Incorrect Text Pasted in FrontPage Express from Outlook 98 (Q217319) http://support.microsoft.com/support/kb/articles/q217/3/19.asp Err Msg: Please Check Your Content Advisor Settings for... (Q242037) http://support.microsoft.com/support/kb/articles/q242/0/37.asp Windows Update Web Site No Longer Downloads Add-Ons in English (Q241876) http://support.microsoft.com/support/kb/articles/q241/8/76.asp Update for ImportExportFavorites Vulnerability, ActiveX Controls (Q241361) http://support.microsoft.com/support/kb/articles/q241/3/61.asp Err Msg: Iexplore.exe Exception: Access Violation (0xc0000005) (Q240023) http://support.microsoft.com/support/kb/articles/q240/0/23.asp The Internet Explorer 5 Repair Tool (Q194177) http://support.microsoft.com/support/kb/articles/Q194/1/77.ASP Error Message Starting Computer with Pagis Pro 3.0 Installed (Q239057) http://support.microsoft.com/support/kb/articles/q239/0/57.asp Cannot Install Internet Explorer in Windows 98 Second Edition (Q238670) http://support.microsoft.com/support/kb/articles/q238/6/70.asp Must Start Internet Explorer Twice for Automatic Configuration (Q237540) http://support.microsoft.com/support/kb/articles/q237/5/40.asp Unable to Paste Data into a Text Box on a Web Page (Q236137) http://support.microsoft.com/support/kb/articles/q236/1/37.asp JAVA Program Is Always Printed in Initial State (Q234989) http://support.microsoft.com/support/kb/articles/q234/9/89.asp Menu Bar Disappears After Using Internet Explorer for a While (Q234012) http://support.microsoft.com/support/kb/articles/q234/0/12.asp Deleted "Available Offline" Favorites Stay on Synchronize List (Q227050) http://support.microsoft.com/support/kb/articles/q227/0/50.asp Per-Session Cookies Are Not Cleared Until You Close Browser (Q224304) http://support.microsoft.com/support/kb/articles/q224/3/04.asp Internet Explorer Restriction "Always Prompt on Download" (Q238723) http://support.microsoft.com/support/kb/articles/q238/7/23.asp Cannot Open a Folder in "My Computer" (Q238350) http://support.microsoft.com/support/kb/articles/q238/3/50.asp Web Page Displays Incorrect Font (Q238299) http://support.microsoft.com/support/kb/articles/q238/2/99.asp How To Print the Favorites List in Internet Explorer 5 (Q237954) http://support.microsoft.com/support/kb/articles/q237/9/54.asp Explorer Caused an Invalid Page Fault in Module Shell32.dll (Q237888) http://support.microsoft.com/support/kb/articles/q237/8/88.asp Images May Not Refresh on a Web Page (Q237885) http://support.microsoft.com/support/kb/articles/q237/8/85.asp Connections No Longer Use LAN Automatic Configuration and Proxy (Q236920) http://support.microsoft.com/support/kb/articles/q236/9/20.asp Navigate Call Causes Browser to Hang (Q236914) http://support.microsoft.com/support/kb/articles/q236/9/14.asp Using Hotbot.com Quick Search Shortcut Returns "404" Error (Q236606) http://support.microsoft.com/support/kb/articles/q236/6/06.asp Second Call to FtpOpenFile() Without Write Permission Hangs (Q236178) http://support.microsoft.com/support/kb/articles/q236/1/78.asp Err Msg: No Offline Items to Synchronize (Q235750) http://support.microsoft.com/support/kb/articles/q235/7/50.asp Memory Leak in window.open Function Call (Q235674) http://support.microsoft.com/support/kb/articles/q235/6/74.asp Continuous Stream of AutoDialer Connection Dialog Boxes (Q235667) http://support.microsoft.com/support/kb/articles/q235/6/67.asp Dial-Up Connection Does Not Hang Up (Q235666) http://support.microsoft.com/support/kb/articles/q235/6/66.asp Significant Delays Downloading Third-Party Files Using Plug-ins (Q235313) http://support.microsoft.com/support/kb/articles/q235/3/13.asp Silent Minimal Internet Explorer Install with Custom Components (Q235302) http://support.microsoft.com/support/kb/articles/q235/3/02.asp Err Msg: Socks5 Cram Authentication... Enter the User Name (Q234515) http://support.microsoft.com/support/kb/articles/q234/5/15.asp How to Not Install the Outlook Express Icon on the Desktop (Q230376) http://support.microsoft.com/support/kb/articles/q230/3/76.asp Internet Explorer Proxy Settings Change After Computer Restarts (Q223273) http://support.microsoft.com/support/kb/articles/q223/2/73.asp Err Msg: Internal Error in Windows Internet Extensions (Q222909) http://support.microsoft.com/support/kb/articles/q222/9/09.asp Err Msg: A Previous Program Installation Was Never Completed... (Q221863) http://support.microsoft.com/support/kb/articles/q221/8/63.asp Refresh Does Not Change a Web Hit Counter (Q221853) http://support.microsoft.com/support/kb/articles/q221/8/53.asp No Sound After Download Is Complete in Internet Explorer 5 (Q236784) http://support.microsoft.com/support/kb/articles/q236/7/84.asp Internet Explorer Missing Full Screen Window Options (Q236361) http://support.microsoft.com/support/kb/articles/q236/3/61.asp POST from Within Microsoft Excel/Word Macro May Not Work (Q236020) http://support.microsoft.com/support/kb/articles/q236/0/20.asp Unable to Refresh Modal or Modeless Dialog Boxes (Q235304) http://support.microsoft.com/support/kb/articles/q235/3/04.asp High-Speed Push-Technology Program May Overwrite Internet Cache (Q234266) http://support.microsoft.com/support/kb/articles/q234/2/66.asp How to Set Up Two Internet Accounts in Internet Explorer (Q233540) http://support.microsoft.com/support/kb/articles/q233/5/40.asp Internet Explorer Opens When You Scroll Over a Link in E-Mail (Q232810) http://support.microsoft.com/support/kb/articles/q232/8/10.asp Printed Text Is Overwritten by Margins, Headers, and Footers (Q231722) http://support.microsoft.com/support/kb/articles/q231/7/22.asp Err Msg: This Web Page Could Not Be Saved (Q235589) http://support.microsoft.com/support/kb/articles/q235/5/89.asp Cannot Copy Address from a Web Page (Q236171) http://support.microsoft.com/support/kb/articles/q236/1/71.asp DUN Connections Unavailable in Synchronization Settings (Q236060) http://support.microsoft.com/support/kb/articles/q236/0/60.asp Secure FTP Through a Proxy Does Not Work Using NTLM (Q235524) http://support.microsoft.com/support/kb/articles/q235/5/24.asp Web Page with "Pragma: No-Cache" Tag Stored in Cache Not Deleted (Q234247) http://support.microsoft.com/support/kb/articles/q234/2/47.asp Internet Explorer Linked Pages Are Being Cached in Frame Set (Q233528) http://support.microsoft.com/support/kb/articles/q233/5/28.asp Subscription Feature Removed from Internet Explorer 5 (Q233355) http://support.microsoft.com/support/kb/articles/q233/3/55.asp Event Keycode Does Not Return Proper Value for ARROW Keys (Q233280) http://support.microsoft.com/support/kb/articles/q233/2/80.asp Problem with AutoConfig URL During Internet Explorer Setup (Q232031) http://support.microsoft.com/support/kb/articles/q233/2/80.asp Internet Explorer Prompts for Proxy Authentication Multiple Time (Q234792) http://support.microsoft.com/support/kb/articles/q234/7/92.asp Error Message: Thank You For Your Interest in Windows Update... (Q234272) http://support.microsoft.com/support/kb/articles/q234/2/72.asp Err Msg: This Certificate Has Failed to Verify for All of Its... (Q233479) http://support.microsoft.com/support/kb/articles/q233/4/79.asp Err Msg: You Must Have NT SUR 4.0 Gold (Version 1381) to Install (Q233227) http://support.microsoft.com/support/kb/articles/q233/2/27.asp Err Msg: Unsupported Browser: Please Install a Supported... (Q233121) http://support.microsoft.com/support/kb/articles/q233/1/21.asp Err Msg: A Runtime Error Has Occurred. Do You Wish to Debug? (Q233112) http://support.microsoft.com/support/kb/articles/q233/1/12.asp Internet Explorer Error Message When Viewing a Secure Web Site (Q232098) http://support.microsoft.com/support/kb/articles/q232/0/98.asp Sound Events Do Not Work After Installing Internet Explorer 5 (Q231459) http://support.microsoft.com/support/kb/articles/q231/4/59.asp The Image List Tool Does Not Display a List of Images (Q230264) http://support.microsoft.com/support/kb/articles/q230/2/64.asp The Subscription Feature Is Not Available in Internet Explorer 5 (Q228243) http://support.microsoft.com/support/kb/articles/q228/2/43.asp The Radio Toolbar Is Always Missing in Internet Explorer (Q228134) http://support.microsoft.com/support/kb/articles/q228/1/34.asp How to Uninstall Internet Explorer 4.01 SP2 from Windows 98 (Q227035) http://support.microsoft.com/support/kb/articles/q227/0/35.asp Err Msg: Error Deleting File Cannot Delete INFO2... (Q226978) http://support.microsoft.com/support/kb/articles/q226/9/78.asp Internet Explorer Service Pack 2 Setup Folder Has Incorrect Name (Q226960) http://support.microsoft.com/support/kb/articles/q226/9/60.asp Err Msg: Setup Cannot Download Files to the Folder... (Q223818) http://support.microsoft.com/support/kb/articles/q223/8/18.asp