Summary

• Stay calm
• Understand the problem before doing anything
• Be methodical and logical
• Document your steps
• Find the problem by process of elimination
• Be sure to look at the big picture and consider all possibilities
• Don't be intimidated

For more specific ideas and information, check out these tutorials:

• Repairing Windows
  http://www.pcnineoneone.com/howto/sysfile1.html
• Device Drivers
  http://www.pcnineoneone.com/howto/driver1.html
• Shut Down Background Applications
  http://www.pcnineoneone.com/howto/ts1.html
• UPS - Uninterruptable Power Supplies
  http://www.pcnineoneone.com/howto/ups1.html
• Backing up your data
  http://www.pcnineoneone.com/howto/backup1.html
• Virus Protection
  http://www.pcnineoneone.com/howto/antivirus.html
• PC & Data Safety
  http://www.pcnineoneone.com/howto/safety.html
• Master Thy Modem
  http://www.pcnineoneone.com/howto/modem1.html
• Keeping it cool
  http://www.pcnineoneone.com/howto/cooling1.html
• Clean Up Your Hard Drive
  http://www.pcnineoneone.com/howto/drvcln1.html
• Troubleshooting Boot Problems
  http://www.pcnineoneone.com/howto/bootprob1.html
• Disk Imaging
  http://www.pcnineoneone.com/howto/image1.html
• CD-ROM Boot Disk
  http://www.pcnineoneone.com/howto/cdboot1.html
• Correcting a slow PC clock
  http://www.pcnineoneone.com/howto/slowclock.html
• Clean install Windows
  http://www.pcnineoneone.com/howto/clean1.html

Some Troubleshooting Examples:

Software Problem Troubleshooting Example
Hardware Problem Troubleshooting Example

- Al, Grogan, Scott, Alex -

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