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Help is not available in Office 2007

Monday, August 6th, 2007

I have had many questions dealing with the same issue in office 2007 as of late. The question voiced the most has been “why can I not access the help section of Office 2007?”.

This is typically due to the UNC path of the help file not being defined in the registry. Whether the entry was removed or the registry was damaged there is a simple way to fix the issue.

Note: If your registry is damaged you may need to perform maintenance on it. If the registry is damaged to the point that the entire section is missing you will not be able to follow these directions as described below.

Remember: Editing the registry incorrectly can prevent Windows from operating. Always create a restore point or make a manual back up the registry before performing registry edits.

To repair this issue complete the following instructions:

1. Start Notepad.

2. Copy and then paste the following text into a new file. REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions]
“UrlAllowList”=”\UNC_path

Note:The UNC path is the universal naming convention path. This is the full path to the help files.

3. Name the file 926707.reg, and then save the file to a location of your choice.

4. Use the Office Customization Tool to run the 926707.reg file before the 2007 Office program is installed.

One issue down, many to go.

Back To Work

Monday, July 9th, 2007

Does anyone else find it hard to pick up work after vacationing? Having completed a weeks worth of vacation I am back to the grind….well….sort of.

I am using this day to read up on new stories and technologies for new content on the site. Please bare with me while I compose myself and get my head out of the vacation cloud. Of course this is not easily done…

As you can see from the last post we are now taking posted questions to better serve our users. As well I would like to add if there is a new technology or concern you would like for me to address please post a comment to this blog. I would be happy to research and address topics for our users.

After all….It is you the end user for which we create the content.

Windows Live One Care

Friday, June 1st, 2007

Windows Live One Care is a utility designed by Microsoft to scan your computer for several different issues. Live One care scans your computer for unnecessary temporary files, invalid registry entries, open ports, malware, and even checks your hard drive to see if defragmentation is necessary.

The service is free for ninety days after which time there is a required yearly fee of $49.95 to maintain a subscription. Microsoft has deployed this utility to help users maintain security and functionality of their computers.

If you decide to acquire use of this utility they do require you uninstall any third party virus or firewall applications. If you have already purchased one of these types of applications this can be problematic as you will lose the use of the paid subscription to the third party service.

Overall this utility seemed to work well. Unfortunately there does not seem to be any detailed information as to what the scan has found. When trying to review the registry entries that were flagged as errors I could not locate any detailed information on the entries and what they may relate to.

Microsoft seems to counter this by stating if you have any undesirable effects to use system restore which will reverse any registry changes. This seems to be counter productive.

Before deciding to use this service you may want to read the installation requirements document by clicking here.

Windows live One Care may be a useful utility if you do not own software that already performs these functionalities. To review more detailed information concerning this product you may visit the Windows live One Care web site by clicking here.

Windows Vista Recovery Environment

Wednesday, May 2nd, 2007

Microsoft has added a new feature to the Windows arsenal. The new utility is the Recovery environment utility. This new utility has been added to aid a user in repair of the Windows Vista OS.

This new utility is actually booted from the Vista DVD and has a few new utilities. Included in this new utility are the functions below.

BCDMD
Repairs the MBR, partition table, or boot sector.

ChkDsk
Runs ChkDsk in repair mode.

File Repair
Replaces the corrupt system file with a backup copy.

BootCfg
Reconstructs the BCD.

System Restore
Rolls back the system state by using System Restore.

ACLs fix
Sets the ACLs of the specified file to a default value.

Registry rollback
Replaces the corrupt registry hives with a backup copy.

Change Crash on Audit Failure setting
Disables Windows auditing. Only an administrator can log on to Windows.

Memory Diagnostics
Runs the Windows Memory Diagnostics tool.

You might notice the new Memory diagnostics utility. This utility not only tests RAM but cache memory as well. This can be very handy when experiencing memory errors. Its a great diagnostics utility.

The easily accessible registry rollback utility….. I am sure will be used by many users knowing how the registry can become corrupted.

If you ever have experienced an issue that could not be resolved through normal or safe mode you may want to look into the Recovery Environment utilities as it isn’t necessary to boot to Windows to use this utility. I hope it proves to be as helpful in troubleshooting and repair as I think it will be.

If you would like to review more deatiled information on this utility use the link below.
Click Here

Windows Vista UAC

Friday, April 27th, 2007

I have completed the new Microsoft Windows Vista course 5118A just this week. In review of my new training on Vista Microsoft has a new and very annoying utility internal to the operating system.

The new utilitiy is the UAC or user account control. If you have recently purchased Windows vista you know just how annoying it can be.

The utility was designed to prevent malicious software from invading your computer and to “protect users from themselves”.

Even logged in as an administrator this utility is still active and still annoying as it monitors even administrative account activity. You can turn this feature off in the accounts control panel, but of course Microsoft does not recommend it.

I know you will be just as frustrated with it as I have been, but it does add an extra security feature while monitoring installation and removal of software. As we know malicious programs can install in the background while browsing the Internet or opening email.

The UAC utility as well monitors the registry for changes and notifies if a program or user attempts to alter it and then prompts for permission.

When looking at it from a security point of view this utility can be a very useful one, but when looking at it from a productivity stand point you will have a different view of this utility.

Backing Up the registry and using Sytem Restore

Monday, April 16th, 2007

The registry contains extended information, settings and various other values for the Windows 98, Windows NT, Windows 2000, Windows ME, Windows XP Operating System. Within the registry you can control a majority of the operating system as well as fix issues with Windows. However we only recommend users extensively experienced with the Windows registry edit it manually.

Before going into the Registry and changing or deleting anything I always recommend that you backup the registry.
To back up the registry Go to Start/run and type in the command field “regedit” without the quotes. Once the interface is open select file and then export. You should select the save in location as the root of c:\. You will need to provide a name for the file. Once completed select save.

The computer registry consists of two files hidden in the Windows directory, system.dat and user.dat. User-specific system information is contained in the user.dat file and computer and hardware specific information in the system.dat file.

Microsoft Windows now includes a new feature known as system restore. This great new feature enables a user to backup and restore their important registry and system files from an earlier date. By default this feature automatically creates a backup of the system each day When working properly. If you wish to create a restore point using system restore follow the steps below.

Try downloading the bug doctor software to test your pc for problems.

Creating a restore point

1.Click Start, Programs, Accessories, System Tools, System Restore

2.Select the option to Create a restore point

3.Click next and follow the remainder steps.

Reversing to a previously created restore point

1.Click Start, Programs, Accessories, System Tools, System Restore

2.Select the Restore my computer to an earlier time option and click next

3.Select the day and the restore point you wish to restore and click next.

Using regedit to incorrectly change data can render you system non-functional and it can cease to boot up. Please do not attempt to manually edit registry information if you are not experienced in doing so.

Keep your pc running like new with the brand new version of PC Registry Cleaner Version 2.0

Avoiding and dealing with duplicate files

Friday, April 13th, 2007

Recently I discovered an issue where I had duplicate files on my computer. These were mainly document files. Somewhere in the confusion I was updating the wrong documents. This caused me to lose some very important documentation.

I had noticed that there were three different locations I was storing backups of the original documents. At some point while editing these documents I had opened a secondary location. In my confusion I had updated a backup file which was later deleted as I thought it was an older back up file. This caused a huge problem.

I had to re-write several articles(mostly from memory) which was very time consuming. My energies would have been better focused somewhere else to say the least.

I was determined this would not happen again. I attempted to locate all the duplicate files myself at first. If you have ever attempted doing this then you understand how time consuming this operation can be.

This process entails searching for all .doc files. Once the files are located they have to be reviewed for which contains the most recent data. Once you know which article is the most recent you then have to delete the older file. Once you have a current copy of the file if it is not located in “my documents” or your specified folder it then has to be moved to this location.

When dealing with approximately one hundred documents you can imagine how much time was spent on this project. I was determined to find a better way of removing these duplicate files.

I resolved this issue mainly by changing the default save in location for documents in the word processing software I used. This helped in a big way.

The second option I implemented was to use a good backup software which can do incremental backups. This means it only backups files to your designated backup location that have changed since your last backup.

lets hope you never have to experience this, but if you do I hope my resolution might help. It would be better used as a preventative measure if implemented prior to this happening on your own system.

Be sure when using a back up that you save your data to a remote location such as a removable drive. Implementing this backup strategy is better in the sense if you have a computer failure you will still have access to your backup data.

Best security practices for PC users

Wednesday, April 4th, 2007

When you purchase a new computer and install it out of the box you hunger to get operational and active.

What you don’t know about security can be your downfall.

In today’s computing environment including but not limited to Internet browsing you must consider security measures to protect your data and your computer.

Vulnerabilities can include email, communication ports, wireless networking, spy ware, viruses, and securing the computer from local access.

We will review each in detail in this series. This article is designed to help protect you and your computer in hopes your computing experience will be a more pleasurable and safer one.

1. Email

As a rule when dealing with incoming email regardless of what email client you use you should generally never open an email if you do not know the party the email was generated from.

Your email client should be set to prevent attachments from being displayed or opened unless confirmed by you. Attachments can be set as executable and malicious software can be installed on your local machine.

A good way to prevent some of these entities is to have in place a good Spam blocking utility. Spam blockers can detect most types of spam that are used to either gain entry or used in phishing scams. You may ask yourself: What is phishing? Phishing is a practice used to gain information you may not consider valuable. In many cases this information can be used by the entity to obtain more valuable information about you for the purposes applying for loans, credit cards and other financial gains in your name.

Another practice to keep is anytime you use your email client you should not send valuable information such as drivers license numbers, user names or passwords for accounts(of any type). One practice that is widely used by scammers is to send an email that looks as though it is from a financial institution requesting that you update your account information. Once the information is sent you have now granted them access to the proposed account.

Setting rules to your email client can help prevent these as well. Rules are a way for your email client to detect certain words, domains or email addresses in the email and a subsequent action being taken by the email client such as deleting it automatically. Rules must be configured manually by the user for each email account. The configuration must be monitored and adjusted accordingly as tactics constantly change.

2. Internet communication ports

There is no basic way for you as a computer user to know which ports are open and dangerous on your computer. In order for you to protect yourself from these types of entry you will need to implement a firewall whether it be a hardware or software firewall. When using a firewall: remember they require constant monitoring and configuration.

Firewalls are only configured for basic prevention out of the box. Unless you purchase a monitored firewall software that receives frequent updates and rules. You must constantly stay updated on what ports are being used by hackers, viruses and other malicious code.

One of the easiest ways to keep your computer safe from entry is to use the Windows automatic update feature. Microsoft is constantly patching and reconfiguring the Windows operating system to block vulnerabilities. You must insure your Windows version is set either to automatically retrieve these updates or you need to check the Microsoft update site at least once every two weeks to insure your version is up to date. Remember if you reinstall Windows for any reason all past updates received will need to be reapplied.

You can check your version of Windows to insure you are receiving automatic updates by opening the control panel. Select the system icon and double click the icon. Select the automatic updates tab and review your current settings. If you have scheduled your system for automatic updates and installation make sure you set this action for an appropriate date and time your computer will be in use.

3. Wireless networking

Wireless networks are considerably vulnerable to entry. If not configured properly your wireless network can be used to obtain information and gain access to your local computer.

When configuring your wireless router or access point the easiest thing to do is to disable SSID broadcast. This prevents other wireless network cards from detecting its presents.

You should always change the default user name, password and SSID set by the manufacturer on your wireless unit. The default information is shared by other hardware produced by the manufacturer. This is an easy way to gain access if the information is not altered.

Use encryption on your wireless unit. This may look a little scary and prevent you from configuring your encryption as manufacturers use many acronyms to describe each security encryption type. There are several encryption types available for use. No one encryption type is 100% secure, but in conjunction with other security measures they can be used to maintain a formidable security policy. Just remember when configuring your wireless device that manufacturers publish extensive how to articles on their website for your review. As well when you purchase new hardware the user typically receives an allotted time of free support. Whether this is done through the internet or phone support the manufacturer will be willing to provide their customers the appropriate support for configuration.

Note: This should be considered and verified when selecting wireless hardware and before purchasing new hardware.

Mac filtering is a very secure way of preventing access to your wireless network. Mac address filtering pertains to the MAC address of your wireless card. Every network card has a physical address and every address is unique. Designating which MAC addresses can connect to your device prevents all others from obtaining access. The MAC address of your network card is printed on the device and may be named as “Physical address”. If you cannot find the address you may as well open the control panel and choose network connections. Right click the wireless device and select the status button. On the opened status window select the support tab and the MAC or physical address is listed.

Another security technique used is to disable the DHCP functionality or your wireless device and assign static IP addresses to each computer that will connect through wireless. This will prevent your wireless device from assigning an IP address to unknown devices.

Note: Your wireless access point may not have DHCP capabilities.

When configuring your wireless network there is an option to add a computer to the “DMZ”. The DMZ is known as the de militarized zone and leaves the specified computer unprotected (This true for all router devices). You should never use this option. If you need a particular port open to run web based software or gaming software you should contact the manufacturer of the software for the specified port and then open only that specified port if your software is not functioning properly.

Anytime your computers are not being used they have no need for Wireless capabilities. You should disconnect the wireless units power. Access cannot be obtained when the device is powered off.

4. Spyware or adware

Spyware software was originally used to track habits of Internet browsing for the purpose of aiding companies in delivering more attractive ways of driving traffic to their websites.

In more recent times this software is used for delivering pop up advertisements, tracking your movements and can be used to deliver other more harmful types of software such as viruses. These types of software are common and typically delivered as tracking cookies.

There are many sites that use more harmful types. Typically these sites offer free entry and use of their software for on line gaming or other purposes. A good practice is to avoid these types of sites and advertisements.

You should add a good spyware scan utility to your arsenal which will help maintain your security. When selecting a spy ware scan utility insure your purchase includes automatic updates of the program and definition files as well as a scheduling feature. Having the ability to schedule scans and updates will help keep user maintenance to a minimum.

The best practice would be to have a couple of lines of defense here. In my experience no one single utility has been able to identify every type of spy ware or ad ware infection. I would recommend using a free spy ware utility in conjunction with your purchased software. You should scan your system for spy ware at least once every week (dependent upon your Internet activity habits you may require more or less frequent scans).

5. Viruses

Most don’t realize how vulnerable they are to viruses. If you own a PC you should own good virus protection software. Not only own a good software title but as well the software must be maintained through updates. Most manufacturers publish updates to their virus detection database weekly. If you own virus protection software it is a must to configure automatic updates on a weekly basis. The manufacturer of your software can provide you with the date of published updates in order for to configure the date and time of your automatic update.

Setting a full system scan is very important. You should scan your PC every time an update is made available. If you decide to configure scheduled scans it should coincide with the date the published update is made available and after the update is applied. As well you should designate exactly what to scan and what not to scan. Make sure when designating what to scan if you use external drives or partitioned drives that they are included in the scan.

When purchasing your virus protection a few things need to be considered before deciding which title to buy.

1. Does it have email protection?

2. Does it protect your instant messaging software from allowing infection?

3. Does it have spyware detection capabilities?

4. Does it block against internet worm viruses?

If the virus software you are considering does not protect against of these types of infection move to another title for consideration.

Remember: Virus software licenses are typically good for one year from the date of purchase. You must renew your license in order to receive further updates and maintain protection.

6. Securing the local Computer from being accessed

The first thing to consider is implementing an account password. Most people use passwords that can be easily remembered such as a birth date. If it’s easy for you to remember it may be easily guessed by another user. Passwords should be at least eight characters and should include upper, lowercase letters as well as numbers. Implementing this strategy will prevent most software titles that can be run to obtain your passwords from completing this action easily. You should frequently change passwords as well. Not just your user account password on the local machine but as well you should alternate passwords to secure websites or passwords for internet accounts.

Your computer can be accessed easily if you walk away for even a moment. If your PC is accessible by other users you should configure a screensaver password with the same guide lines as the password for your user account. This can be easily done by opening the control panel and choosing the display icon. On the screen saver tab select the item that states “on resume, display log on screen” or “require password”. Set the wait time for one minute and select apply. This will activate your screen saver after your computer is idle for one minute. The screen saver will only activate if the computer is idle or has no activity for one minute.

The same guidelines that apply for powering down your wireless unit when not in use apply to the local machine as well.

If you decide to document your passwords for accounts (of any type) this documentation should be kept in a secure location.

When considering these guidelines you must remember: Computers, security techniques and practices evolve constantly just as the strategies of intrusion do. It is a priority that you maintain your knowledge of prevention to keep your data and computer operating system safe.

 

Should you perform regular maintenance on the Windows registry?

Friday, March 9th, 2007

Over time the “registry” in which Windows and other applications store information can begin to hold data that is no longer valid. Such information links to a location where there was a file or program, but the file has been moved or the program uninstalled.

Often such invalid links occur because uninstalled programs do not completely remove their registry entries. Whether the uninstall process fails or the uninstaller does not correctly remove all the entries. This can occur due to programs not being correctly uninstalled by the user or a user views a file attached to an email without saving them to disk first, or applications have been relocated without uninstalling and reinstalling them. A registry cleaner utility can come in handy to make this easy.

This invalid data eventually begins to clutter the system registry, slowing Windows down and causing other possible problems.

The Windows registry is simply a database which contains information on the Windows operating system and third party applications. This information is read at start up and includes system variables which tell Windows exactly how to operate. If this information is corrupted you will notice performance issues and can experience system error messages such as but not limited to runtime, script and start up errors.

It is recommended to perform routine maintenance to the Windows registry to maintain optimal performance. There are many products which can aid in the maintenance of the Windows registry. These utilities will aid in grooming the registry. This can be particularly helpful if you are not a certified technician. Even Microsoft states when editing the registry that making an error while editing it can disable your Windows operating system. Running such programs at least twice a month is recommended. If you routinely make changes to your system a more frequent schedule is recommended.

There are several registry cleaners on the market but only one that guarantees their software will fix your computer problems or their tech support will as long as your membership is valid. The Bug Doctor will easily fix all kinds of computer problems.

I do recommended reviewing any Microsoft documentation on the Windows registry for your particular operating system version if you plan to manually edit any entries. These articles can be informative and give a better understanding of how the registry works. For information on your particular version of Windows please visit the Microsoft knowledge base at www.microsoft.com